HA 512 - Quality Management and Performance Improvement

Assignments: Weekly assignments

Interactivity: Weekly live session

Course Learning Objectives
Upon completion of this course, you should be able to do the following:

• Analyze the elements of an effective quality assurance/performance improvement program to include strategic focus of support, a systems view to improvement, and a whole systems approach toward outcomes.
• Assess the role of U.S. government policy influence on health care quality improvement through laws, regulatory agencies, payers, and the quality improvement organizations (QIO’s).
• Appraise the six major aims of health care quality defined by the Institute of Medicine as the foundational methods for raising quality of care.
• Explain the mechanical and analytical tools available to assist in formulating, developing, and implementing quality and performance improvement initiatives.
• Evaluate the importance of staff and patient satisfaction and identify approaches for eliciting and analyzing internal and external customers’ requirements, expectations, levels of satisfaction, and areas of concern.
• Analyze the roles of high-performing teams to organizational quality improvement efforts.
• Design at least 3 health care quality performance improvement strategies utilizing principles of health care quality improvement as tools for defining, measuring, and affecting performance improvement.
• Construct a health care ethics committee and synthesize the roles, structure and function of the group to unify organizational efforts of improving health care quality.
• Formulate the key elements of a culture of quality improvement that incorporates ethical and professional standards.