HA 410 - Quality in Healthcare Administration

• Discuss the elements of an effective continuous quality improvement program to include strategic focus of support, a systems view to improvement, and a whole systems approach toward outcomes.
• Illustrate the importance of using data and measurement to assess current status, analyze and improve processes, and track progress to affect outcomes.  Identify the tools and methods used to collect and provide data and information to include quality methodologies (PDSA), means of display (flowcharts, run charts, cause-and-effect diagrams), and the use of benchmarking in creation of improvements.
• Explain the importance of high-performing teams to achieve quality improvement outcomes.  Describe the elements necessary for effective teams, the benefits of using teams in a learning organization, and the outcomes impact when teams are empowered.
• Interpret the involvement and effect of external facilitators of improvement to include regulatory agencies, payers, QIO).
• Characterize the elements necessary for an organization to have to demonstrate continuous evolvement of its quality program in response to data, results, and intervention.