HA 330 - Healthcare Administration: Management Foundations

• Recognize the factors that contribute to the complexity of health care delivery in the United States for the twenty-first century.
• Differentiate between leadership and management.
• Apply the various theories of employee motivation.
• Apply the factors that contribute to high-performing teams.
• Utilize effective communication techniques.
• Differentiate between productive and dysfunctional conflict.
• Apply conflict management techniques.
• Implement a quality improvement process.
• Apply a process to plan and implement information technology improvements.
• Understand the concepts of strategy and strategic management.
• Explain the factors that lead to health care alliances.
• Identify the most important federal and state regulatory programs and how they affect health care management.
• Identify the key concepts of health care consumerism.