HA 410 - Quality in Health Care Administration

Interactivity: Discussion Board

Final Assessment: Final Project

Course Learning Objectives
Upon completion of this course, you should be able to do the following:

• Discuss Total Quality Improvement (TQI)/Continuous Quality Improvement (CQI). You will also understand and discuss that CQI is a management method that is associated with the health care elements of teams, quality councils, statistical process control, customer satisfaction measures, benchmarks, and process engineering.
• Assess and discuss the importance of measurement and statistical analysis in CQI and know and understand the tools used in the CQI process such as flowcharts, run charts, cause-and-effect diagrams, Plan-Do-Check-Act (PDCA), and Cause-and-effect diagrams, and so on.
• Define all the “customers” in health care and the concerns of both the internal and external customers. You will better understand and be able to illustrate the importance of customer satisfaction as it relates to health care.
• Discuss and illustrate the transformation of health care organizations in becoming learning organizations of Continuous Quality Improvement and performance improvement.
• Discuss and appraise the involvement of managed care, technology, public policy, purchasers, and quality improvement collaboratives with the CQI implementation in health care organizations.
• Discuss and illustrate the impact of health care disintermediation on CQI in healthcare