Dec 21, 2024  
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2011-2012 Saint Joseph’s College Online [Archived Catalog]

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ED 565 - Negotiation and Mediation in Learning Organizations

Conflicts of various types can become a defining and overwhelming element in organizational life, diverting time and resources from the important tasks at hand. It is the responsibility of professionals to be able to recognize conflicts and to possess the skills necessary to assist in the resolution process. This course will help students understand the types and dimensions of conflict, and appreciate the dynamic positive changes that can occur as a result of their appropriate resolution. Learning practical alternative conflict-resolution skills is a main focus of this course.

Assignment Overview
Assignments: 4 Units

Interactivity: None

Final Assessment: Final Project

Course Learning Objectives
Upon completion of this course, you should be able to do the following: 

  • Discuss the nature of conflict.
  • Explain the role of culture in conflicts.
  • Create effective frameworks for negotiation.
  • Outline the mediation process. 
  • Establish a peaceable classroom.
  • Create a peer-mediation program.


Credits: 3


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