Apr 20, 2021  
2020-2021 Saint Joseph’s College Online Catalog 
2020-2021 Saint Joseph’s College Online Catalog
Add to Portfolio (opens a new window)

SL 310 - Senior Hospitality Management


When providing for the needs of seniors, quality of life is equally as important as quality of care.  Concepts of hospitality management and gerontology will be blended in this course and infused into the management of senior living communities.  The transmission of hospitality principles to staff will be emphasized.  Expectations of seniors will be explored, particularly the unique expectations of the consumer-oriented Baby Boomer generation.  This course will prepare leaders in senior living to oversee the provision of services with an emphasis on hospitality. 

Prerequisites & Notes
LTC 310

Course Learning Objectives

At the end of this course, the student will be able to:

* articulate the expectations, needs, and preferences of today’s and tomorrow’s senior living clientele

* survey clientele regarding their unique, specific needs and preferences

* train staff on principles of hospitality aimed at seniors

* design services and amenities infused with hospitality principles

* implement an effective complaint resolution and service recovery program

Credits: 3 Credits

Add to Portfolio (opens a new window)