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    Saint Joseph's College: Online Programs
  Jan 18, 2018
2017-2018 Saint Joseph’s College Online
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MG 320 - Conflict Management and Mediation

Focuses on the nature and practice of conflict resolution and negotiation. The intent is to increase awareness, develop skills and build knowledge of constructive conflict management processes and approaches, as well as mediation strategies and practices. The course explores how our personal histories impact our perceptions regarding our approach to conflict and mediation.

Assignment Overview
  • Assignments: 4 Units
  • Interactivity: Discussion Board
  • Final Assessment: Final Paper

Course Learning Objectives
Upon completion of this course, you should be able to do the following:

  • Describe the nature and causes of conflict.
  • Identify communication skills and negotiation techniques for conflict resolution.
  • Demonstrate knowledge of mediation and the role of the mediator.
  • Identify facilitative strategies for the mediator.
  • Apply conflict-resolution skills and mediation methods in the workplace and other real-life situations.

Credits: 3

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