Nov 26, 2020
HA 330 - Healthcare Administration: Management Foundations (12-week)
This course provides an introduction to the management of health care organizations (HCOs). It starts with a broad view of management and leadership including a comprehensive look at management theories, how they have evolved over time, and how they can be applied to today’s health care administration challenges. The course content examines the skills and abilities that a health care manager will need to be effective. In an increasingly complex world, these skills are many and varied. A health care manager in the twenty-first century must understand the personnel management skills of employee motivation, team work, conflict management, and communication. The manager of today must also manage technical processes including information technology, clinical technology, quality improvement, and regulatory requirements. In addition, the manager is expected to assure that patients have a satisfactory experience along with an excellent clinical outcome.
Prerequisites & Notes
HA 205, LTC 210, or NU 300
12 weekly lessons/assignments
Course Learning Objectives
Upon completion of this course, you should be able to do the following:
- Identify activities for professional development
- Understand the concept of value
- Recognize the complexity of healthcare systems and factors inhibiting change
- Explain how management and organizational theories influence healthcare systems
- Differentiate between leadership and management
- Discover and explain your personal leadership style using contemporary leadership theory and principles
- Assess your personal leadership style.
- Apply Leadership and management techniques to a case study.
- Explain healthcare governance
- Demonstrate healthcare leadership structures
- Develop an effective communication process for a meeting with an executive board and high level organizational groups.
- Apply the various theories of employee motivation.
- Describe the popular, but misleading, myths about motivation.
- Explain the role of finding purpose in work as it relates to employee motivation.
- Identify possibilities for developing and mentoring staff
- Apply the factors that contribute to high-performing teams
- Develop strategies for creating highly effective teams
- Explain optional methods for team consensus building and decision-making.
- Describe common communication barriers and effective ways to overcome these barriers.
- Apply effective communication techniques to a case study.
- Explain the importance of participating in enterprise-wide committees and networking with peers inside and outside of the organization
- Analyze power relationships
- Apply conflict management techniques
- Understand the role of organizational politics
- Compare negotiation techniques and using influence effectively
- Explain the different categories of quality measures.
- Compare and contrast two quality frameworks
- Interpret change management theories and techniques leaders use facilitate change and adjust to value based purchasing processes.
- Describe the evolution of information technology in healthcare
- Apply a process to plan and implement information technology improvements.
- Understand the concepts of strategy and strategic management
- Describe the main features of the concepts of mission, vision and values
- Develop a SWOT analysis
- Explain the factors that lead to healthcare alliances by utilizing a contemporary example
- Identify the benefits and risks of healthcare alliances
- Plan for minimizing risk exposure
- Identify the most important federal and state regulatory programs and how they affect healthcare management
- Recommend strategies for maintaining compliance while creating a joint venture
- Identify the key concepts of healthcare consumerism and how they impact healthcare organizations and healthcare providers specifically
- Integrate and demonstrate your learning from this course.
Credits: 3 Offered: February, May, August, and November
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